Microsoft Copilot Goes Agentic: Why SMEs Must Balance Value Creation with Control
On 22 April 2026, Microsoft announced the general availability of agentic capabilities within Microsoft 365 Word, Excel, and PowerPoint. This marks a structural shift in how AI operates within enterprise productivity environments. Rather than acting purely as a reactive assistant, Copilot can now execute multi-step tasks, make decisions within defined scopes, and operate with a […]
Understanding User Demand: The Most Reliable Indicator of Where AI Can Deliver Value
Organisations often begin their AI journey with a set of assumptions at the leadership level. These assumptions are typically shaped by market narratives, vendor demonstrations, and the generic capabilities embedded into commercial AI platforms. Yet these assumptions frequently fail to match the real operational needs and behaviours within the user community. Effective AI adoption requires […]